FAQ for participants of the SERVIEW TOOL MEETUP

At this event, you will have the unique opportunity to talk to leading manufacturers of ITSM, ESM, ITOM and ITAM software solutions in person and clarify your questions. The Meetup doesn't run like a traditional trade fair, but is more like a competition or speed dating: the atmosphere is full of energy and the communication is straightforward, honest and direct. This gives you an authentic impression of the best tools and makes it easier for you to make a decision.

We only admit the best tools to the Tool Meetup. This means that we have already pre-selected the industry champions for you from over 450 tool solutions worldwide.

Differences between ITAM, ITOM, ITSM and ESM

The terms ITAM, ITOM, ITSM and ESM refer to different disciplines in the field of IT and business services. Here are the differences and focal points of the individual concepts:

ITAM (IT Asset Management)

• Focus: Management and optimization of IT assets (hardware, software, licenses, etc.)
• Objective: Maximize the value and useful life of IT assets, ensure compliance and minimize costs.
• Examples: Inventory of hardware, software license management, life cycle management of IT assets.

ITOM (IT Operations Management)

• Focus: Monitoring and management of daily IT operating processes.
• Objective: To ensure the availability, performance and efficiency of the IT infrastructure and services.
• Examples: Network and server management, system performance monitoring, incident management.

ITSM (IT Service Management)

• Focus: Provision and management of IT services according to the needs of the organization and end users.
• Objective: To improve the quality, efficiency and user satisfaction of IT services through proven procedures and processes.
• Examples: ITIL framework implementation, service desk, change management, problem management.

ESM (Enterprise Service Management)

• Focus: Application of ITSM principles and processes to other business areas outside IT.
• Objective: To improve the efficiency and effectiveness of service delivery in various business areas such as human resources, finance, legal, etc.
• Examples: Workflow automation in human resources, ticketing systems for facility management services, service catalogs for business services.

Summary

• ITAM focuses on the management and optimization of physical and digital IT resources.
• ITOM deals with the monitoring and control of IT infrastructure and operating processes.
• ITSM focuses on the provision and management of IT services to support business requirements.
• ESM expands IT

This year, we are offering the opportunity to take part in this extraordinary event at several locations in Germany - in Frankfurt, Hamburg and Munich. Take the chance to be there, because the next opportunity will probably not be until next year.

At the TOOL MEETUP, it's up to you. You have the unique opportunity to discuss your company's requirements, wishes and complex obstacles directly with manufacturers in order to find the ideal solution. If you don't know your own challenges and requirements, you will benefit much less from the event. Therefore, our tip: Come with your colleagues (e.g. three of you) and take the opportunity to get to know all tool manufacturers (approx. 18 exhibitors) personally in 6 sessions.

We strongly recommend that you do not come to the event alone. With numerous providers and only 6 sessions per day, you won't be able to get to know all the manufacturers that are suitable for your company on your own. It is therefore a good idea to divide the sessions up and discuss them afterwards.

Even after the event, SERVIEW is available to you as host and expert team of the tool selection actively at your side. Do you still have questions or need help? Then get in touch with us!

We are not a manufacturer - we are independent experts! As the initiator of the TOOL MEETUP and a vendor-neutral expert in tool selection, SERVIEW has a complete overview of the software market. At our table, you can find out everything you need to know for your tool selection and get tips and tricks.