FAQ for participants of the SERVIEW TOOL MEETUP

You can’t find the right ITSM tool just by looking at a long list of features. What really matters is how well a solution fits your processes, technical requirements, integrations, users, and strategic goals. A structured comparison of multiple providers will help you identify differences early on and make a solid shortlist.

A meaningful comparison is possible when all vendors answer the same specific questions and demonstrate comparable use cases. Be sure to consider not only features, but also usability, integration options, implementation effort, automation, scalability, support, and the cost model. At the SERVIEW TOOL MEETUP, you can get to know multiple vendors in a single day under comparable conditions.

Don't just ask what the tool can do; ask how it solves your specific challenges. Key topics include implementation, migration, interfaces, data management, security, automation, AI capabilities, customizability, support, and long-term product strategy. Questions that relate to real-world processes and typical situations in your organization are particularly valuable.

A good ITSM solution must be a good fit for your company in terms of business needs, technical requirements, and organizational structure. In addition to the feature set, you should therefore also evaluate usability, integration capabilities, implementation time, ongoing costs, vendor support, and future-proofing. Equally important is the question of whether the tool will be accepted by its future users.

An event generally does not replace a full request for proposals or a detailed technical review. However, it can significantly speed up the selection process. You’ll gain a concise overview of the market, identify unsuitable solutions early on, and be able to create a qualified shortlist for further workshops, proofs of concept, or requests for proposals.

At a traditional trade show, booth sizes, presentation formats, and meeting times often vary widely. At TOOL MEETUP, all manufacturers operate under comparable conditions. This makes it easier for you to compare providers and focus on the technical differences.

In addition to IT and service management, other departments such as IT operations, information security, procurement, data protection, architecture, and various functional areas may also be involved, depending on the area of application. If the platform is to be used outside of IT in the future, departments such as HR, facility management, or finance should be involved at an early stage.

Immediately after the meeting, note down the key strengths, weaknesses, open questions, and potential deal-breakers. A standardized evaluation form will help you compare providers based on the same criteria. These may include functional fit, usability, integrations, effort required, costs, support, and overall impression.

At the TOOL MEETUP, you’ll meet leading providers of ITSM, ESM, ITOM, and ITAM solutions in person and face-to-face. You can ask your questions, test the tools in real-world scenarios, and find out which provider truly understands your needs.

The TOOL MEETUP isn't your typical trade show. Here, manufacturers step into the ring under comparable conditions and compete for your attention with their solutions. The atmosphere is energetic, and the dialogue is open, honest, and to the point.

This will give you an authentic sense of the tools’ strengths, differences, and potential uses—and provide a solid foundation for your next decision.

We only admit the best tools to the TOOL MEETUP. This means that we have already pre-selected the industry champions for you from over 450 tool solutions worldwide.

With us, there is no classic sales pitch. Instead, you meet directly with the people who develop the product: Developers, engineers and product experts. You can ask all your questions - and get honest answers, often directly linked to a live demo. So you can immediately see what the tool can really do!

Differences between ITAM, ITOM, ITSM and ESM

The terms ITAM, ITOM, ITSM and ESM refer to different disciplines in the field of IT and business services. Here are the differences and focal points of the individual concepts:

ITAM (IT Asset Management)

• Focus: Management and optimization of IT assets (hardware, software, licenses, etc.)
• Objective: Maximize the value and useful life of IT assets, ensure compliance and minimize costs.
• Examples: Inventory of hardware, software license management, life cycle management of IT assets.

ITOM (IT Operations Management)

• Focus: Monitoring and management of daily IT operating processes.
• Objective: To ensure the availability, performance and efficiency of the IT infrastructure and services.
• Examples: Network and server management, system performance monitoring, incident management.

ITSM (IT Service Management)

• Focus: Provision and management of IT services according to the needs of the organization and end users.
• Objective: To improve the quality, efficiency and user satisfaction of IT services through proven procedures and processes.
• Examples: ITIL framework implementation, service desk, change management, problem management.

ESM (Enterprise Service Management)

• Focus: Application of ITSM principles and processes to other business areas outside IT.
• Objective: To improve the efficiency and effectiveness of service delivery in various business areas such as human resources, finance, legal, etc.
• Examples: Workflow automation in human resources, ticketing systems for facility management services, service catalogs for business services.

Summary

• ITAM focuses on the management and optimization of physical and digital IT resources.
• ITOM deals with the monitoring and control of IT infrastructure and operating processes.
• ITSM focuses on the provision and management of IT services to support business requirements.
• ESM expands IT

This year, we’re offering the chance to take part in this extraordinary event at several locations in Germany—in Frankfurt, Hamburg, Leipzig, and Munich. Don’t miss this chance to be there, because the next opportunity won’t likely come until next year.

At the TOOL MEETUP, it's up to you. You have the unique opportunity to discuss your company's requirements, wishes and complex obstacles directly with manufacturers in order to find the ideal solution. If you don't know your own challenges and requirements, you will benefit much less from the event. Therefore, our tip: Come with your colleagues (e.g. three of you) and take the opportunity to get to know all tool manufacturers (approx. 18 exhibitors) personally in 6 sessions.

We strongly recommend that you do not come to the event alone. With numerous providers and only 6 sessions per day, you won't be able to get to know all the manufacturers that are suitable for your company on your own. It is therefore a good idea to divide the sessions up and discuss them afterwards.

Beyond the TOOL MEETUP, SERVIEW is also available to you as host and expert team of the tool selection actively at your side. Do you still have questions or need help? Then get in touch with us!

Ideally, you’ll leave the event with a clear understanding of the market, a well-curated shortlist, and specific next steps. You should know which vendors generally meet your requirements, which solutions you’d like to evaluate in more detail, and which questions still need to be addressed.

An unsuitable solution can result in high follow-up costs. These include time-consuming adjustments, low user acceptance, inefficient processes, integration problems, and eventual replacement. A structured market comparison helps mitigate such risks early on.